Ensure both devices are on the same local network. If you are trying to connect from outside your home or office network, ensure you are connected to a Virtual Private Network (VPN) or have properly configured port forwarding (Port 3389) on your router. 2. Microsoft Store Download Stuck

If the transition to Windows App doesn't meet your needs, several alternative solutions are available:

Keep Network Level Authentication (NLA) enabled in your host settings to force users to authenticate before a session is established.

Launch the application on your client device. Click the Add (+) button and select PCs .

What is your client device running (e.g., macOS, Windows Home, Windows Pro)?

Wait for the download to complete; the app will install automatically. Via Standalone MSI Installer: Locate the downloaded .msi installation file. Double-click the file to launch the . Accept the End-User License Agreement (EULA). Choose the installation directory (or leave it at default).

For Apple macOS users, the process is streamlined through the Mac App Store.

Seamlessly adjusts resolution when switching monitors or orientations.

Click the + (Add) button in the top-right corner and select PCs .

Search for the official client to install on iPhone or iPad. 🛠️ Step-by-Step Installation Instructions Installing on Windows (MSI Installer) Double-click the downloaded .msi file. Click Next on the Setup Wizard welcome screen. Accept the End-User License Agreement and click Next .

The host computer must be powered on and configured to never sleep. Enable Remote Desktop on the Host PC Open the Start Menu and click Settings (gear icon). Navigate to System > Remote Desktop . Toggle the switch to On .

Authenticate using Face ID, Touch ID, or your Apple password. Launch the app from your home screen. 4. Android Devices and Chromebooks

The modern Microsoft Remote Desktop app (Version 10 series) is readily available through the official store. Open the on your Windows device. Search for Microsoft Remote Desktop in the top search bar.